Refund & Return Policy
1. Overview
We aim to ensure full customer satisfaction with all plant equipment purchases and services supplied via https://plantequipmentpe.co.uk. This policy sets out the rules and conditions regarding cancellations, returns, and refunds.
2. Right to Cancel
In accordance with UK Consumer Contracts Regulations:
- Purchases: You have the right to cancel your purchase within 14 days of receiving the equipment without providing a reason.
- How to Cancel: To exercise your right to cancel, you must notify us in writing by emailing Support@support.plantequipmentpe.co.uk before the 14-day cancellation window expires.
3. Return Eligibility & Conditions
To be eligible for a return and refund:
- The equipment must be unused, in the same condition in which it was received, and in its original packaging (where applicable).
- Items damaged due to improper operation, misuse, or unauthorized modification are not eligible for return or refund.
- Bespoke, customized, or special-order equipment cannot be returned unless proven defective or damaged upon delivery.
4. Return Shipping & Transport
- Customer Responsibility: Unless the item delivered is faulty or incorrect, you are responsible for paying the transport and return shipping costs.
- Haulage: Due to the weight and nature of heavy plant equipment, specialized transport may be required. Please contact us if you require guidance on arranging return transport.
5. Faulty or Damaged Items
If your equipment arrives damaged during transit or develops a technical fault, please report it to us within 48 hours of receipt at Support@support.plantequipmentpe.co.uk.
Upon receiving your notification, we will evaluate the issue and arrange for repair, replacement, or a full refund (including standard delivery charges).
6. Processing Refunds
Once your returned equipment is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued back to your original payment method within 5 to 10 business days.
7. Contact Us
For any questions regarding refunds, equipment returns, or repairs, please reach out to us:
Email: Support@support.plantequipmentpe.co.uk
Address: 41 Malvern Road, Washington, NE38 0PB, United Kingdom